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Contact Us

Contact Details

Email: office@send-to.com.au
Tel: Free Call 1800 736 386 or +61 89278 9860
Address: 4165 West Swan Road, WEST SWAN, WA 6055
Postal Address: 4165 West Swan Road, WEST SWAN, WA 6055

Customer Service hours

Monday to Friday 8.00am to 4.30pm AWST.

Please note that times are Australian Western Standard time and you will need to allow for daylight saving time differences in your state.

FAQs

How are the flowers delivered?

Our flowers are shipped to you while they're still in bud; this ensures that your flowers will last as long as possible. Wrapped in cellophane, our flowers are sent in a specially designed gift box to ensure freshness during delivery. Also enclosed are your personal message, flower food and a letter outlining the best way for the recipient to care for the flower or plant.

How much is delivery?

Delivery prices are inclusive on all orders. No matter where you're sending you will not be charged extra for delivery.

When will my gift arrive?

The answer varies depending on where you want to send and what you want to send.

For delivery by a requested date we generally require 1-3 working days notice for fresh flower or hamper delivery. If we receive your order and cannot deliver by the requested date we shall contact you immediately. Click Here for more information.

Need it today? Although we can't do same day delivery (yet) we can deliver the Next Day to the UK. If you Click Here you'll see the entire range .

Do the flowers come in a vase?

Usually, we send the flowers without vases. However, if you prefer to have a vase included with your flowers, you can buy one for an additional charge when you select from our Next Day UK range.

Can I specify a delivery time?

No, unfortunately we cannot. All our gifts are delivered through either the Royal Mail or a courier system meaning that generally their delivery times are between 8am and 6pm.

What happens if the recipient is not at home when the delivery is attempted?

If the recipient is not at home when the driver attempts delivery, the driver is instructed to use their discretion to leave the parcel with a neighbour or in a safe place. All deliveries are made mainly within working hours, please give some thought as to whether the recipient will be available for the delivery and consider the possibility of delivery to a work address.

How can I cancel my order?

You may cancel your order at any time with a full refund by calling customer service on 1800 736 386, provided we have not despatched your items.

Who makes up my fresh cut flower bouquet?

At our operation in Western Australia and our preferred partners around the world, employees and experts nurture the flowers from bud to blossom, ensuring only the best-of-the-best get picked for your bouquet

How can I track a delivery?

Currently we do not offer order tracking online. Please Contact Us and we will be happy to assist with tracking information:

UK Flowers 1-3Day Delivery - We can confirm despatch of a parcel

UK Next Day Delivery - We can track every stage of a delivery, and will be able to inform you whether a bouquet has been delivered successfully.

Australian Flower Delivery - We can track every stage of a delivery, and will be able to inform you of the consignment number for you to track and trace or offer the service where we will track and trace for you and advise whether a bouquet has been delivered successfully. Once you have the consignment number - Click Here.

UK Hampers By Courier - We can track every stage of a delivery, and will be able to inform you whether a bouquet or gift has been delivered successfully.

Will I receive confirmation of my order?

Yes, we will confirm all your online order details by e-mail as soon as the order is placed. This will be sent to the email address with which you log into your account.

When will my payment be taken?

Payment will be taken at the time of order.

Why can't the website find my combination of login and password?

Please be sure to check your caps lock as passwords are case sensitive. If this does not solve your problem, click 'Forgotten Your Password?' and enter your email address in the field provided. You will receive an email containing a new password. Once you receive this email copy your new password from it, and paste it into the field on the website.

Of course, you have to have actually placed an order online before to have a username and password - if this is not the case it means you'll need to enter your details in as a "new customer" when checking out.

Can you make me up a fresh cut flower bouquet that's not shown on your website?

UK & Worldwide Deliveries: these deliveries are made up by our preferred partners and to enable us to monitor and control the quality of all the bouquets they are made up to the specification, as detailed on the website. A great option is to choose Growers Choice or Seasonal Bouquets when they become available

Australian Deliveries: we are able to be quite flexible with our Australian deliveries other than during the Christmas despatch. We can make a bouquet up to content and colour as desired in most cases. A great opportunity is to choose the florist's choice and one of our girls will make up a delightful arrangement for you.

Do you offer a full money back guarantee?

We guarantee that all our flowers, plants and preserved items will last at least 7 days. If for any reason you are not satisfied with the freshness of your flowers, please call or email us and we will gladly replace the bouquet or refund your money. Potted plants and selected bouquets have an extended guarantee of 14 days and will state this online and in our brochures.

In the unlikely event of availability difficulties we reserve the right to substitute a bouquet with one of equal or greater value.

How do I order online, and can I order more than one gift?

Once you have found a product you are interested in, click on it to see a larger image of with a description. Should you decide to buy it simply fill in the recipient details. See if there's anything extra you would like to add to the gift, for example chocolates, vase, bear, balloons and click on the "Buy now" button. You are then given the option to continue shopping if you wish to select another product for someone else and repeat the whole process.

What is your privacy policy?

Send To takes protecting the privacy of customer's personal information very seriously. Strict adherence to the terms of the Australian Data Protection Acts and the Privacy and Electronic Communications Regulations are applied. This ensures correct procedures regarding the storage, use and disclosure of your personal information.

All data is collected securely using industry standard SSL encryption. SSL security certificates have been obtained from SecurePay.

Send To will occasionally send details of special offers and products to existing customers. If you would prefer not to receive these details please email us Please remember to include your full name, address and customer ID and we will happily remove you from all future contacts.

How can I contact you from the UK?

Call 0843 716 7777 and when prompted call 0061 89314 2800

UK Residents can call SEND TO directly from 5am to 9.30am UK time, this equals 1pm to 5.30pm Western Australian time. Western Australia is 8 hours ahead of UK time.

Need help? Give us a call on 1800 736 386